Independent market research since 2002
Feedback you can act on.
Independent research that turns what your customers, members and beneficiaries think into decisions that improve your service levels and remove unnecessary costs.
About
Clarient Research
Clarient Research is an independent market research consultancy, established in 2002. We work in a small number of specialist sectors, using both quantitative and qualitative methods backed by real knowledge of the field.
The practice is led by Chris Emery, who holds an MBA from Manchester Business School and a BSc (Hons) in Biochemistry and Physiology, and is a full member of the Market Research Society (MRS). He has spent 30 years in market research, and six years working in the pharmaceutical industry before that. In that time he has delivered studies for more than 15 pharmaceutical companies and suppliers, and over 25 charities and membership bodies.
On each project, Chris works with a trusted network of associates who bring the skills and experience the study needs.
What we do
Pharmaceutical supply chain
A cost-effective way to gather customer feedback through syndicated research. We benchmark how manufacturers, homecare companies and third-party logistics providers (3PLs) perform, based on feedback from the relevant staff in hospitals. The findings show what good looks like and where service needs to improve.
Because the research is syndicated, every participating company gets frequent, detailed insight for a fraction of the cost of running it alone.
Charities & membership bodies
Understanding what your members and beneficiaries think. We design and run satisfaction research that tracks overall satisfaction and Net Promoter Score over time, and shows which services matter most and where they can be improved.
It gives organisations clear evidence to act on when they decide how to support the people they serve.
How we work
Every study is designed and delivered independently, in line with the MRS Code of Conduct. For pharmaceutical work we also follow the BHBIA and ABPI codes, including adverse-event reporting, where they apply. The goal is always the same. We give you feedback you can act on, from a service that stays thorough and good value.
Where fieldwork is carried out by third-party companies on our behalf, they hold the relevant insurance and operate policies that match our own, and they will comply with the client's requirements as set out in our proposal.
Policies and compliance
Clarient Research is registered as a data controller with the Information Commissioner's Office (registration Z6755672) and holds professional indemnity insurance. Copies of the following policies are available on request:
Privacy policy • Data storage and cyber security (UK GDPR) • Safeguarding • Equality • Anti-bribery and corruption
Contact
Get in touch
For an informal conversation about a research project, contact Chris Emery directly.